Ticketing and Seating FAQ

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Frequently Asked Questions

What are the ticketing fees?
One World is a 501(c)3 non-profit organization. Our mission is to present diverse, unique music & cultural arts in an intimate, up close & personal setting to our community. We are dedicated to providing the highest level of service to our patrons. In order to accomplish this, a fee is added to each ticket which will be used to support costs associated with each performance and maintenance of the venue.

A Ticket Fee of $11 ($3 for children’s shows) is added to the base price of each ticket before checkout. This is the portion of the ticket price that covers third party box office fees, parking fees at the venue, credit card fees, labor, facility maintenance and improvements, phone fees, and more. Our 300-seat venue has overhead costs similar to facilities that have 10 times the capacity and gross potential, but don’t provide free onsite parking like we do. A portion of your service fee goes toward improvements to our facilities, such as planned improvements to our parking lots and expansion of our dining area.
Supporting our shows not only helps us to continue to bring great artists to Austin, but also supports community services like providing free tickets to underserved families and organizations that serve the underprivileged, booking multicultural arts-in-education programming for Austin schools, scholarships for young musicians to the Berklee College of Music, scholarships to our summer camp for military families, and many other services.

PLEASE NOTE: When ordering online the Ticket Fee is not included in the base ticket price you see when selecting seats; it is added in the Order Confirmation/Payment page once you have added seats to your Shopping Cart before final checkout. Please keep this in mind when selecting your seats online.

It is not possible to avoid paying this fee by purchasing tickets in person at the box office.

Do you serve dinner at your shows?
Yes, most shows now offer a completely optional buffet dinner. Not all shows include dinner – only those noted on the website and on tickets. When purchasing your tickets, you may add dinner onto any ticket, regardless of the seat’s location. Please click on the link to the right for more details.
How do I reprint my tickets?
Please login to the following site to get to your account. Click Here
How do get in contact with our Box Office Administration to resolve a problem?
Please click on the link to the right Click Here
What Ticket Package Memberships are available?
Gold Packages are no longer available. The only membership available is our Platinum Package that requires the purchase of a ticket to each of our adult shows. On average, that is 50 shows per season, 2 seasons per year. The seat of your choice is reserved for you for each show. House seats are approximately $3,000 per season. Prime seats are approximately $5,000 per season. Please click on the link to the right for more details. Click Here
What time do performances begin?
Main Performances start at the times shown. Pre-concert live entertainment from one of Austin’s local musicians and our Full Service Bar open 90 minutes prior to show time. Please come enjoy a drink with us before the main performance.
What is the closest hotel?
Barton Creek Resort & Spa is a 4 star resort located just 5 minutes from One World Theatre. To reserve a room, please click on the link to the right Click Here
How can I purchase a Gift Certificate?
Please click on the link to the right. Click Here
Where do I go?
Our theatre is located on the second floor of our main building. For directions to the handicap-accessible entrance and parking, please speak with our parking attendants when you enter. Handicap assistance is also available for transport from the lounge to the theatre. Please inquire at the Box Office for assistance.
Once inside our friendly ushers can help you to your seats.
Our bar and lounge are located on the first floor of the main theatre building. The Box Office/Will Call booth is located in the corner of the lounge.
Can I bring drinks into the theatre?
Yes, you can bring drinks into the theatre from the bar on the first floor. There is a bar in the theatre where you can get drinks. Please note that the bar downstairs also closes shortly after the start of the evening’s last show.
Are there nearby restaurants for shows that do not come with dinner?
Please click on the link to the right for some nearby restaurants. Click Here
What about parking?
On-site parking is free. Follow the directions of our parking attendants when you arrive. Valet parking is also available.
What are the hours of operation and directions?
Please click on the link to the right for more details. Click Here
Do you offer deals for group sales?
Yes, we do offer discounts for groups over 20 tickets. Please fill out our Box Office Contact Form using the link to the right. Click Here
How do I get on your mailing list?
Please click on the link to the right for more details. Click Here
What is the theatre’s layout?
Please click on the link to the right for more details. Click Here
Is photography allowed?
Sorry, photography and videography are not allowed at most shows. When an artist has specifically stated that photography and videography are allowed, an announcement will be made shortly before the show begins.
Is it ok to arrive late?
Yes, but please be considerate.